Returns & exchanges
Thirty days to decide, and free return shipping either way.
The short version
If a piece does not fit or is not what you expected, send it back within 30 days of delivery and we will refund it in full.
It needs to be unworn, unwashed and still carrying its tags. Try things on over what you would normally wear underneath, and keep the packaging until you have decided.
What we cannot take back
Pieces that have been altered to your measurements, since they no longer fit anyone else.
Final-sale archive items, which are marked as such on the product page before you buy.
Underwear, swimwear and pierced jewellery, for hygiene reasons, unless the seal is intact.
How to send something back
Message client care with your order number and tell us which pieces are coming back and why — the reason genuinely helps us fix the sizing notes.
We arrange the collection, or send you a prepaid label if that is easier. Repack the piece with its tags and hand it over.
Exchanges work the same way: tell us the size you want and we will hold it for you while the return is in transit.
Refunds
Once the piece is back with us it is checked the same day and the refund is raised immediately.
Card refunds take three to five working days to appear, depending on your bank. Cash-on-delivery orders are refunded by bank transfer or mobile wallet — whichever you prefer.
The delivery charge is refunded too when the whole order goes back.
Returns questions
Yes. Tell us the size you need when you start the return and we will reserve it for you straight away, so it does not sell out while your parcel is in transit.
No. Returns and exchanges are collected free of charge anywhere we deliver.
Send us a photo the day it arrives and we will replace it immediately, or refund you in full if the size is gone. The 30-day window does not apply to faults.
Altered pieces cannot be returned, but bring it back to us — most alterations can be adjusted again, and we do not charge for correcting our own work.
Thirty days from the day the parcel is delivered. If you are close to the deadline, message us and we will note it on the order.